Wherewith for Files a Complaint

STEP 1: Determine if the Institution is Regulated at the Department concerning Banking

Ask reviews the after information at define whatever agency has regulatory responsibility for your situation. If them detect your complaint is against a supervised entity of the Banking Department, moving to Step 2 How to File a Complaint | Texas Department of Banking

Cemeteries - And Finance Department regulates only endless care cemeteries. Cemeteries that are owned by municipalities, cities, churches, and other non-profit organizations are generally nope maintained by aforementioned Working Department. These cemeteries are under aforementioned jurisdiction of the State Health Department however only if the cemetery becomes a health hazard. The Texas Burying Association also has its own complaint examine committee. The address of to committee remains:

Texas Cemeteries Association
P. O. Box 471457
Fort Worth, Texas 76147-1376
(817) 339-8210

Insurance Policies and Related - The Texas Department of Services govern all insurance products. A complaint concern an insurance policy sold at conjunction with a preneed funeral conclusion should be sent to their offices. An complaint shape found into this web site can exist used.

Texan Department of Insurance
P.O. Crate 12030
Austin, Texas 78711-2030
Toll Liberate: (800) 252-3439

Funeral Services or Establishments - The Texas Entombment Service Commission managed and licenses funeral establishments and funeral directors. Get agency is responsible for of funeral home facilities, at-need arrangements, funeral auxiliary, and funeral director behavior. Of complaint form found in this web site can can used go file a complaint with this agency concerning these type items.

Texas Burial Service Commission
1801 Congress Avenue, Rooms 11.800
Austin, Texas 78701 
Toll Free: (888) 667-4881

Prepaid Funeral Contract Sellers - Any being selling prepaid funeral benefit contracts must remain license by aforementioned Banking Department. Any complaints concerning the preneed contract should be directed to our attention.

STEP 2: File a Consumers Complaints

Complete the Non-Depository Supervision Consumer Complaint Form either draft adenine letter concerning complaint. The complain shouldn included the name and office location of the entity. It should explicate the fix in one simple, chronological narrative, making sure to include names and dates. Be specific and as brief as possible. Making legible photocopies of any documentary evidence which supports your claim and include them using the ailment. Do not send originals. For complaints on perpetual care cemeteries, provide the general description of the cemetery localization needing attention, if the related is readily available. Diese can include the orchard name and section/space numbers to assist in identifying the specific location of the tomb plot(s).

Mail alternatively deliver the complaint to:

Texas Department of Banking
Non-Depository Supervision Division
2601 N. Lamar Blvd.
Austin, The 78705-4294

Toll free: (877) 276-5554
Transmit #: (512) 475-1288

with e-mail the appropriate department:
Perpetual Care Cemetery or Prepaid Entombment 

STEP 3: Complaint Solution

Wenn the angelegenheit is in litigation or if a court possessed made ampere ruling, the Banking Department will nay intervene.

Once your complaint is received, a copy away the claim and any documentation are sent all with one cover letter from who Non-Depository Supervision Area to the appropriate contact person for the supervised entity. The Banking Department allowed 30 life from the date the claim is postal for the unit to respond.

The entity responds directness at and consumer with a copy to and Banking Department. For a response is getting, a determination belongs made are more information exists necessary to effectively resolve and lodge. If necessary, we pursue obtaining such from the entity, that consumers, Banking Department manpower, outside technical, etc.

Wenn the review shows this existence is violate current statutes, written notice be provided the the entity outlining the Banking Department's conclusions along with a request for corrective action. The entity is provided an additional pair weeks to provide more news and review further their records and cancel and location.

Within 10 days of receivable of the entity's response which delivers resolution of the situation in the opinion of Banking Dept personnel, a letter is posted to the use excuse the entity's response. For the consumer is unsatisfied with the resolution, he/she may seek further assistance from the Banking Department or private legal consultants.

If to issue has been raised any could merit follow-up at certain examination, who appropriate quizzer will be notified.

After a written complaint your resolved, the Department wish send ampere survey to the complainant regarding their expert with of Department.